STEPHEN HESSION
​hillbillyhession@yahoo.com

I am sure many of us ask ourselves – to improve customer experience  satisfaction for the VA – we also need to understand what types of calls these call centers handle – a large program used by the VA -  Choice Program has released a new feature that allows them to now receive help credit/debit issues  – if you are not familiar with Choice here is all about it:
http://www.va.gov/opa/choiceact/?utm_campaign=hrsa&utm_medium=email&utm_source=govdelivery
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VA Claims & Separation Benefits
https://www.vfw.org/assistance/va-claims-separation-benefits

SERVICE OFFICERS:
VFW Department of Virginia Veteran Service Department State Service Officer
Bobbiejo Lazo Assistant State Service Officer Ken Wiseman GENERAL INFORMATION FOR DISTRICT & POST SERVICE OFFICERS Phone numbers: Bobbiejo Lazo (Office) 540-563-1437
Ken Wiseman (Office) 202-608-8363
Things needed to file a claim (the more of this brought, the faster things go):
1) DD-214 (Must bring)
2) Military Medical Record
3) Other Medical Records
4) Dependent Information
a) Birth Certificates
b) Social Security Numbers
​c) Marriage License (current marriage), Divorce Decrees (for both spouses & all times they were issued)
5) Death Certificates (for past spouses & deceased veterans if a family is claiming benefits)
6) Bank Information (voided checks are fine) CALL US WITH ANY QUESTIONS!!!